Assessment of service requests

Conservation experts provide services to support the heritage community in preserving Canada's heritage collections. However, demand for these services generally exceeds our capacity to deliver them, and we cannot accept all the requests we receive.

To ensure these services are allocated in a manner that is consistent and transparent, we assess all requests against a set of criteria that include the significance of the object or collections, the broader benefits to the heritage community and the equitable distribution of services across Canada. Note that to be accepted, requests do not have to fulfill all criteria.

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Assessment criteria

When a request for service is received it is subject to the following determinations:

If the required lab has a backlog of services, CCI will notify the client that the request cannot be considered at this time.

If the work can be undertaken, the request is assessed against the following criteria:

Impact on Canadian collections and benefit to the client — the benefits of the service to either the preservation of the collection or an improved understanding of it are examined, as well as the direct benefit to the client (owner of the artifact or collection). There are two aspects to this criterion:

Impact on the heritage community — the broader benefits associated with the service are studied, which could include:

Corporate considerations — the service is required to meet the following operational conditions:

General terms and conditions

When planning to request a professional conservation service, look for the specific terms and conditions between the organization and Canadian Conservation institute.

Contact us

Contact the Canadian Conservation Institute.

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