Conservation treatments

The Canadian Conservation Institute (CCI) offers conservation treatments on objects and works of art in order to prevent further deterioration, to aid interpretation or to re-establish culturally significant qualities. Treatments can range from minimal stabilization to more extensive restorations.

Who can apply?

Our primary clients include museums, archives, libraries and historic sites, whose principal role is to acquire, conserve, communicate, exhibit (for purposes of study, education and enjoyment) and conduct research on permanent heritage collections that are accessible to the Canadian public. The majority of expert services provided on-site at CCI are provided to these clients without cost. CCI also delivers expert services and training to public authorities and other organizations in Canada that are responsible for heritage objects or collections, on the basis of partial or full cost recovery.

Fees

For more information on fees, please consult the following:

To apply, complete a conservation treatment request form.

Application period

Requests for this service can be submitted at any time. However, requests must be received before October 15 to be considered for the next year. Applications are evaluated only once each year, between October 15 and November 15, and clients are informed of the results of the assessment by December 15.

Note that requests relating to emergency stabilization of objects are evaluated upon receipt.

Response to requests

CCI will respond to requests within three weeks of receipt to confirm that the application is complete and the request eligible for consideration. Clients will be informed if their request has been accepted or denied within eight weeks of the October 15 application cut-off date. Clients whose requests have been accepted will be told what terms, conditions and fees (if any) will apply.

How are requests evaluated?

Requests are evaluated against the criteria for assessment of service requests.

Terms and conditions

Successful applicants will be required to agree to the following terms and conditions.

Client satisfaction standard

Clients who receive services from CCI will receive an evaluation questionnaire based on the following 11 quality parameters:

  • application process
  • acknowledgement of the initial request
  • explanation of fees
  • explanation of service to be provided
  • communication during the project
  • promptness of service
  • quality of service
  • usefulness of service
  • quality of written material provided (e.g. report)
  • dealings with staff (friendly, courteous and helpful)
  • overall value
To submit requests for scientific or technical advice, please contact the Canadian Conservation Institute.
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